FAQ: Frequently Asked Questions


1:   How is a helmet supposed to fit my head ?



In order for a ZOX helmet to protect properly and be the most comfortable the helmet must be a SNUG fit, it must be sized to your head correctly. The best way to check sizing is to put the helmet on and see that the helmet feels snug equally all around your head. The helmet should not feel too tight or too loose at any particular point around your head.

Use the following chart to find the correct helmet size for your head. Please remember that all head shapes are slightly different and the sizing chart is to be used as a starting guide or reference helping you to fit the correct helmet size to your head.

Measure the head circumference one inch above the eyebrows and ears, then use this chart to find your approximate size.


- Approximate Sizing Chart



Please Note:
Correct fitting apparel should provide protection and comfort; all helmets, leathers, jackets, gloves, boots, shoes and other safety gear only work as intended if sized properly.


2:   What is the weight of your helmet compared to other?

Our ZOX helmets weigh comparably to the competition. There will be some variation during the production run of a few grams here and there, but this is almost imperceptible by the rider.



3:   Can I get replacementparts and accessories for my helmet if I need them?


All the spare parts are available from either your local distributor, or consult the CONTACT section for the distributor nearest you. Please note that on some models, parts are available in custom colors to match other components of the helmet; however stock replacement parts are also available.



4:   How do I remove the headliner and cheek pads?

Place the helmet upside down in your lap, or on a soft clean towel to prevent scratching the finish. There are snaps that hold in each cheek pad. Reach in and grab from the top and pull each snap outward. Once the pad is free from the snaps, pull out and repeat on the other side. To remove the headliner, detach the two snaps in the back, by reaching in and pulling outward. Now move to the front of the headliner. The hard plastic vent piece holds the front. Gently pull out and the liner is free. To install, reverse the steps.



5:   Do the replacement shields offer UV protection?

By nature a shield will filter some UV light, but we had our tinted shields tested by an independent lab. What they found is our shield offers excellent UVA and UVB Protection. We also comply with all standard regulation as well as for penetration resistance and shatter proofing-eye protection.



6:   Are all ZOX shields anti-fog?

High-end models like the Spectra model come with a standard anti-fog shield. However you can purchase an anti-fog shield separately, available in several shades and tints for any ZOX helmet



7:   How can I get your distributors contact information?

In order to get the complete list and contact information of all of our distributors, please click on the CONTACT link.



8:   What helmet parts do you have that are available?

Your local dealer can order any replacement part or accessory needed for any Zox helmet. Also if you’d like you can have the complete list of all parts numbers of your specific helmet simply by consulting the accessories link.



9:   Can we touch up the paint?

Helmets should not be painted or repainted. Paint can and will often contain solvents that could attack the helmet’s finish and outer shell properties, causing premature aging and potential cracking of the protective shell material which could jeopardize your safety.



10:   What is SNELL and DOT standard?

DOT is the US Government’s Department of Transportation (DOT). DOT sets minimum standards that all helmets sold for motorcycling on public streets must meet. The standard is Federal Motor Vehicle Safety Standard 218 (FMVSS 218) and is known commonly as the DOT standard.

The Snell Memorial Foundation is a private non-profit organization that sets voluntary standards for motorcycle helmets, bicycle helmets and auto racing helmets, as well as other kinds of protective headgear. Snell standards are the world’s toughest and demand quite a bit more protective capability in helmets than anybody else on the planet.

NB: CSA, the Canadian standard no longer test motorcycle helmets.



11:   How should I clean my helmet?

Motorcycle helmet care may appear to be a simple process. And it is simple, but it’s a careful science, too. Helmets are actually known as fragile items because if you use too strong a cleaner, the chemicals will break down the composition of the helmet. And if the helmet isn’t giving you 100% protection, you may as well not be wearing it.

It’s recommended that you clean the inside of your helmet with a mild soap or shampoo. Wash the outside with mild soap and water, rinse and dry thoroughly, don't immerse it in water, just use a sponge on the outside and then towel-dry it. Whatever you use, just wash it gently with mild soap and water, rinse thoroughly with water and let it air dry, keeping in mind that some helmets may take a couple of days to dry.

We also suggest placing the helmet on top of a large dry towel to help absorb the excess water.

The visors are easily replaced and are inexpensive, especially if it is very dirty or scratched. Clean the chin strap also, same story. If you can, put your helmet in a helmet bag when you're not using it, some kind of slipcover to keep it from getting scratched or dusty. It'll look nicer when you do use it, and maybe even last a little longer.



12:   When should I replace my helmet?

It’s generally recommended that you buy a new helmet every three to four years, depending on the level of care and frequency of its use. Of course, if you’ve already been in a crash, fall or impact with it, then you’re probably thanking your lucky stars you were wearing it. You should immediately purchase a new helmet even if the helmet seems intact. The naked eye is not capable to detect any damage to the interior shell and structure of the helmet that absorbs the shock and impact. Better be safe than sorry, and replace it!

Helmet replacement is recommended even if only one of the under-mentioned points applies:
1- The helmet was subjected to an impact.
2- The comfort padding or the retention system shows sign of heavy wear or has become loose or display signs of deterioration.
3- The synthetic foam padding displays signs of heavy use and the helmet feels too loose.



13:   What is the warranty like?

All ZOX helmets carry a one year warranty from date of purchase against all manufacturing defects
“must have copy of the bill or proof of purchase”.




Disclaimer:
Any warranty of merchantability and any implied warranty are hereby expressly disclaimed.
In addition, Motovan Corporation Inc shall not be liable for any consequential damages.